Privacy Policy

How BidBro collects, uses, and protects your information when you use our contractor matching platform.

Last updated: 8 September 2026

Information We Collect

Personal Information

  • Name, email address, phone number, and mailing address
  • Account credentials and profile information
  • Payment information (processed securely through third-party providers)
  • Professional licenses and certifications (for contractors)
  • Government-issued identification for verification purposes

Project Information

  • Project descriptions, specifications, and requirements
  • Photos, videos, and documents you upload
  • Location information for project sites
  • Communication records between users and contractors
  • Bid submissions and project history

Automatically Collected Information

  • IP address, browser type, and device information
  • Usage patterns, page views, and time spent on our platform
  • Cookies and similar tracking technologies
  • Location data (with your permission)
  • Search queries and interaction history

How We Use Your Information

Platform Operations

  • Facilitate connections between homeowners and contractors
  • Process and manage project bids and communications
  • Verify contractor credentials and background checks
  • Provide customer support and resolve disputes
  • Maintain and improve our platform security

Communication

  • Send project updates, notifications, and alerts
  • Provide customer support and respond to inquiries
  • Share marketing communications (with your consent)
  • Send important service announcements and policy updates
  • Enable messaging between platform users

Analytics and Improvement

  • Analyze usage patterns to improve our services
  • Conduct research and analytics for business insights
  • Personalize your experience and recommendations
  • Detect and prevent fraud or security breaches
  • Comply with legal obligations and law enforcement requests

Information Sharing

Our Data-Sharing Commitments

  • We do not sell your personal information
  • We do not share, rent, or transfer your information to third parties for their own marketing purposes
  • Mobile phone numbers and SMS/text-messaging opt-in consent are never shared with, sold to, or transferred to any third parties or affiliates for any purpose
  • We collect consent directly from you as the end user; consent you provide to us is never passed to or relied upon by another business
  • We share information only as described below: with other users you choose to engage, with service providers acting on our behalf, or where legally required

With Other Users You Choose to Engage

  • Your public profile information is visible to other users you choose to interact with
  • When you submit a project or request a quote, you decide which contractors to contact, and only the project information you choose to provide is made available to those specific contractors within the Platform
  • Reviews and ratings you submit are publicly displayed
  • Messages you send through the Platform are accessible only to the participants in that conversation
  • You control whether to include location information when you initiate contact about a project

With Service Providers

  • Payment processors for transaction handling
  • Background check companies for contractor verification
  • Cloud storage providers for data hosting
  • Email and communication service providers
  • Analytics and marketing platforms (with anonymized data)

Legal Disclosure

  • When required by law or court order
  • To protect our rights, property, or safety
  • In connection with business transfers or mergers
  • To prevent fraud or investigate security incidents
  • With your explicit consent for specific purposes

Data Security

Security Measures

  • Industry-standard encryption for data transmission and storage
  • Secure servers with restricted access controls
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for sensitive accounts
  • Secure payment processing through PCI-compliant providers

Data Retention

  • Account information retained while account is active
  • Project data retained for 7 years for legal compliance
  • Communication records retained for dispute resolution
  • Payment information retained as required by financial regulations
  • Analytics data may be retained indefinitely in anonymized form

Your Privacy Rights

Access and Control

  • Access and download your personal information
  • Correct or update your account information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Request data portability to another service

Privacy Settings

  • Control visibility of your profile information
  • Manage communication preferences and notifications
  • Choose cookie and tracking preferences
  • Limit data sharing with third parties
  • Set location sharing preferences

State-Specific Rights

  • California residents have additional rights under CCPA
  • EU residents have rights under GDPR
  • Virginia residents have rights under VCDPA
  • Other state laws may provide additional protections
  • Contact us to exercise your specific rights

Cookies and Tracking

Types of Cookies

  • Essential cookies for platform functionality
  • Performance cookies for analytics and optimization
  • Functional cookies for personalized features
  • Advertising cookies for relevant marketing (with consent)
  • Third-party cookies from integrated services

Cookie Management

  • You can control cookies through browser settings
  • Opt-out of non-essential cookies through our cookie banner
  • Some features may not work if cookies are disabled
  • Third-party cookies are governed by their respective policies
  • Clear cookies periodically for enhanced privacy

Important Notices

Children's Privacy

  • Our platform is not intended for users under 18
  • We do not knowingly collect information from minors
  • Parents should monitor their children's online activities
  • Contact us immediately if you believe a minor has created an account
  • We will promptly delete any information from underage users

International Users

  • Your data may be processed in the United States
  • We comply with applicable international data protection laws
  • Data transfers are protected by appropriate safeguards
  • EU users have specific rights under GDPR
  • Contact us for information about data transfer mechanisms

Policy Updates

  • We may update this policy to reflect changes in our practices
  • Material changes will be communicated via email or platform notice
  • Continued use constitutes acceptance of updated terms
  • Previous versions are available upon request
  • Check this page regularly for the most current version

Questions about this document

Write to privacy@bidbro.com.

This document is published by:

BidBro, Inc.
16192 Coastal Highway
Lewes, DE 19958