Reitzel Home Improvement

Working with Mark was a good experience. His crew worked diligently and completed when he said they would. The roofing and siding his crew did look good. I would recommend them to friends that were in need of these services.

Reitzel Home Improvement Rarely am I impressed with a subcontractors work on my home, but Reitzel Home Improvement is a welcome exception. Marcs team is clearly superb in all respects: they all hold multiple advance certifications with emphasis on cutting edge technology and they are all highly professionalresponsive (their speedy response and accurate diagnosis probably saved us $1000 in additional costs), unfailingly courteous, honest, and clear. Their work, which is of the highest quality, is reasonably priced (including senior discounts), and they went from first look to completed repair in less than 48 hours (several other contractors could not even complete diagnosis and estimate by then). I am happy to give Mark and his team my highest recommendation. (Dr. J.)

Reitzel Home ImprovementRarely am I impressed with a subcontractor’s work on my home, but Reitzel Home Improvement is a welcome exception. Marc’s team is clearly superb in all respects: they all hold multiple advance certifications with emphasis on cutting edge technology and they are all highly professional—responsive (their speedy response and accurate diagnosis probably saved us $1000 in additional costs), unfailingly courteous, honest, and clear. Their work, which is of the highest quality, is reasonably priced (including senior discounts), and they went from first look to completed repair in less than 48 hours (several other contractors could not even complete diagnosis and estimate by then). I am happy to give Mark and his team my highest recommendation. (Dr. J.)

I hired Mark and his crew to repair several leaky windows in my house, and to wrap some exposed wood. Although I felt that they did excellent work, more than a year later two of the windows started to leak again during hurricane Sandy. I placed a telephone call to Mark and with no questions asked he responded immediately by coming out to inspect the windows. A few days later his crew came out on a Sunday, removed the siding and repaired the window at no cost. I was impressed with Mark during his initial work, but now I am sold on him and his company. I believe that he is an outstanding contractor and a person to be trusted. I plan to use him for future home repair. John Monroe Chesapeake

When choosing a someone to provide a service for you, I feel that customer service is the most important quality. Reitzel far exceeded my expectations for customer service for a roof replacement job. Other companies I tried to get estimates from didn't call me back, or mailed the estimate, and sent someone out without an appointment. Mark was very friendly on the phone and sent someone out the next day. When Ty showed up for the estimate, he talked me through the process that goes into a roof job and types of shingles before he even got on the roof. His estimate was very reasonable and the final job was not more than my estimate. The job took one day as promised. He took the time to explain what everything meant on the estimate so I was clear about it. The deposit was a small reasonable amount, not half and not a large value. When it was all done Mark personally talked to me about the finished job. Mark and his team made me feel like a valued customer! And the work looks great too!