Reliance Home Comfort was contracted by our home warranty company to diagnose, repair or replace our busted water heater. Our water heater was completely toast, so it needed replacing. Under our home warranty, we had to order a water heater that would then be shipped to a warehouse nearby. Reliance Home Comfort stayed contacted the home warranty company, and the shipping company to expedite our water heater. When it came in 2 days later, Derick was there to remove the old water heater, replace outdated piping, and install the new water heater. I had a few hours to get to know him and his business, and I was very impressed. Former military, now teaches HVAC classes at a nearby college, and he's a Class A contractor. He gave me tons of home renovation advice while he installed the water heater. I will be using him indefinitely for all of the work outside of our home warranty. Great job guys. Chris B. Norfolk, VA