Refuse this company. Was forced to use this company due to home warranty coverage. Called for a blocked drain which is covered under my warranty. There were 3 points of access were identified yet the workers chose to snake only one of them in which required me to physically move the washer and open the trap for them because they refused. The clog was kitchen. Told me that the snake couldn't reach in kitchen yet not once did they try. They were here for not even 2 hours didn't do the job left with a blocked drain. The told me that since the needed to go on the roof to access they had to stop job because AHS didn't cover roof access. I reminded them that they previously told me before lifting my washer for that access that roof access was not needed since I opened the washer trap for them. Yes me, i had to open it. They insisted water was going to run through my house and advised to end the job. I opened it , nothing came out then they spent 2 minutes snaking about 5 feet. They said then it needed to be blown out and they dont do that. They did absolutely nothing and it was apparent they were going to do as little as possible . They did not clean 100 feet through my access points according to my warranty. So because I refuse to sign the paperwork so just out of spite they told my Home warranty company that it was a foreign object and it should not be covered and didn't specify to AHS what type of object however when I called the Price Right back they told me it was because they found a piece of rice on the snake. Obviously rice is not foreign to my sink. They told me they never located the blockage, never got to it but out of spite nullified my warranty. Not once did any tech say it wasn't covered but the acess is not covered and I do not have the blow out equipment. They left after little effort and said we cannot get to blockage so instead of being honest and reporting they were inept they lied to AHS. I then called Roto Rooter, they came out in 2 hours and on site finished the job in an hour. They were the absolute best. He snaked the 3 access points. Yes, he immediately snaked under my sink and cleared my drain. My clog was from grease and normal food accumulating. He showed me grease on the snake, no rice. There was no object found. It was worth paying a professional. I would advice never using this company. Opt to pay someone else. This company employees are liars. They are lazy and inept. Read more