Pre-sales: Joe was great. He answered all of my questions and helped me make the best choice between contractors. Another company gave me a cheaper price for the Golden Pledge but Joe was willing to meet the price as I felt more comfortable working with him. Joe was not the typical "pushy" sales person -- he was just plain helpful.Installation: Joe has a large team (~10) and they were able to remove all the shingles quickly. Unfortunately, I had a lot of rotted plywood they had to replace. I recently paid $1500 to wrap my Mansard windows and they had to remove the wrap. They cut the wrap off with an X-ACTO blade when it could have been possible to remove the wrap by popping out a couple of nails. I understand it would have cost them more time to try to remove the wrap but it would have saved me from having to replace it all! I feel the installers could have also been more careful with their ladders. Joe told me they have blocks which go in the gutters to prevent the ladders from leaning directly on the gutters, but my three month old gutters got scratched by their ladders. They could have put cardboard or something similar between their ladders and my gutters to protect them.Post-installation: Joe and I came to a reasonable agreement on price to have his crew re-wrap my Mansard windows. They cleaned up all the trash, shingles, nails, etc. on the ground. However, I would have liked to see them clean up some of the scuffs and black tar marks they left on my gutters and the aluminum siding.Overall: Joe was informative, helpful and he gave me a great GAF roof with the Golden Pledge warranty for a great price.