Haddad fixed a leak in my bathroom. The work they did was fine, but they refused to give me the documentation I needed for the insurance company. I asked them before, during, and after the work. I left several message that went unanswered. And when I finally got through to an actual person on the phone, as soon as I explained what I needed, he hung up on me. So now I'm stuck paying for work that insurance would have covered. Haddad's plumbers were good, but their awful customer service cost me hundreds of dollars.