Great service, knowledgeable, courteous, on time
Air Conditioning Contractors & Systems in NC, 27526
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20 imported customer reviews · showing the 8 most recent.
Great service, knowledgeable, courteous, on time
I contacted Weather Master (HVAC) because they are listed as contractors used by my home builders. Within 1 year we started having cooling problems, and when reported to builder they sent weather master and Weather master technician claimed that " flaps needed to be adjusted" . We noticed same problem again and reported to Weather Master directly, since house is not under builder's warranty after 1 yr. Technician came up with bill of $1690.00. When questioned about why this was not properly diagnosed in year 1, Lamore ( phone agent) promised that she will check with her boss and come back. Till to-date she has not. Now I am dealing with coil breakage/leakage on a less than 4 yr old brand new house. When upsets me more is that this issue was reported under 1 yr.Here are charge details:Leak Detection- Electronic Leak Detector: $225.60Then they charged told me additional charge to repair for 1691.14. So total: 1916.74. However, my credit card is charged for $225.60 and $1813.75, so total charge of $2039.35Till to-date I don't have invoice but my credit card is charged. Till to-date I sent numerous email to Lamore (phone agent), but received no response via email or mail in writing. All at best, they tried to do is call me in work hours and left a generic message.They are not transparent in their cost and repair. With the behavior they showed, they are considered liars and cheaters. Please do your research, all negative reviews are 100% true and I don't trust positive reviews( made up).Lastly, if you call after office hours, staff suppose to be more efficient and alert, I found them half sleepy and gave me a feeling they are mentally absent (under the influence). Example: I told them clearly my problem with cooling issues, person lists as heating issues. I told agent cancel appointment for next day (appointment was in next morning), agent responds back saying oh I will let agent know to come to your place. He is on his way. I told them clearly that its a known issue reported earlier, but explained them line by line again and person kept asking me to repeat and repeat. Extremely unprofessional staff. When reported of this issue, Lamore told me they are sub-contractors and not directly affiliated with company. But, yet you still put them on line to talk to customers.
Addition to last review. Regarding tankless water heater. They put in heater but the wiring was not completed on same day.. as of now still is not. I timed how long it takes for warm water to reach sinks. Takes bout minute to reach sinks. Something else.. washers and using hot cycle for whites??
Initial service call was great and quick. Technician that came out was great. But the company pricing for repairs is a major rip off. Was quoted $1,385.00 for a replacement gas valve part plus labor for the installation. Called another service company to get a second opinion and they charged me $220.00 for the exact same part and I got the same repair completed from a competitor for less than 1/3 the price. Seems that Weathermaster is more concerned about selling their maintenance contracts than providing service at a fair price. Would never recommend this company.
Choosing Weather Master for my recent AC repair was a huge disappointment. I recently selected them back in June for AC repair based on their online reviews. I ended up needed to have the entire unit replaced, which I worked with Weather Master to do. Sadly, ~$4,000 and 4 short weeks later, the brand new unit stopped working. I had to wait 2 days for someone to come. Upon diagnosing the problem, they confirmed it was a faulty part not installed correctly causing the unit to leak coolant. I had to wait 4 days and constantly call them before someone came to fix it! Less than 24 hours later the same part, which was installed incorrectly again, broke. I had to call constantly to follow up (even left a message for the owner who never called me back) before someone came a third time. I have been expecting it to break again, and last night it did. Now I have to call and wait for them to come out again. I would go with another company, but can't due to the warranty on my new unit.
My AC went out overnight and I called first thing the next morning. I got on the waiting list for same day service knowing I might not get a tech by that day. After a very long day for him, my tech Nick came at 9pm and spent an hour on the repair. I'm so grateful, given we are set for one of the hottest weekends of the year. Thank you!
Weather Master is one of the companies I trust doing business with. Its techs are the greatest. Hurley Redd was the tech that came out on a service call. He was professional, knowledgeable, courteous, and friendly. He promptly identified the problem and fixed it. He also suggested some things I might need to consider given the age of my HVAC system. He was very easy to understand and to do business with. Thank you Weather Master and Hurley.
Bad sales practice and switching price when job completed with different amount. I asked Weather Master Home Services for estimate on csst bonding. The technician said he called his boss and he can do for $75 if I do now which save him the trip or $175 if he comes back. I agreed to have the technician perform the job. Once the job is completed which took less than 30 minutes. He wrote up the invoice for $175. I asked him why and he said he did not tell me $75 and his boss said the same. This is a bad business practice and switching price one job is completed.
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