Backyard Leisure

I have been doing a lot of research prior to making a final decision with buying a hot tub and pool combo because it is a lot of money. I have visited every retailer in town with my finance. But I have to say my heart hurts for this company that some folks are bashing. I am impressed with their knowledge and service and A+ with BBB at that. I even spoke with existing customers of theirs that were in the store when I was there and they spoke very highly of backyard leisure. I want to say I am buying from them because they care. The review about another local company, well I wont mention the name, but they filed bankruptcy. Thats public knowledge. My heart hurts for the person claiming to have bought from backyard leisure and that this other company fixed their mess. Sounds like a scam or a personal attack. It makes sites like this seem unreliable, and I wonder why people like that have nothing better do do with their time. Complete shame.

We feel Backyard Leisure did not provide us what we agreed on and did not allow us arbitration as stated in the contract to work out our differences.On 9/19/15 we made a $1000 deposit to Backyard Leisure to survey our yard for an in ground pool. On 10/2/15 Ryan Smith emailed me with an itemization of the pool platinum package with pricing which we agreed upon. The email stated they would be able to start construction early January 2016 with favorable weather. We made an additional deposit of $5000 10/28/15 agreeing that they would start in January, and we would make the remainder of the deposit on 1/4/16 of deposit $8725.30 which we did. Continued to be told delays. Spoke with Ryan 1/28/16 and he said we were pushed out until March because they were working on two other pools. This was unacceptable to us because we paid a deposit to get on the calendar for the first of the year. They did not start until 3/28/16 when they delivered the backhoe. We questioned the workers and they said they did not work on in ground pools in January or February; they had been installing hot tubs or above ground pools. We met with Alberto on 3/28/16 and he said they would work on the shell and the grading of our yard for about two weeks so we thought we had time to order our money from my husbands pension to make our next scheduled payment.On the second day the workers cut our waterline and we were without water until line was repaired. When they dug up the ground for the pool they damaged our drainage piping. When they repaired it they didn't put it back in ground. Piping is still above the ground even after months of complaints. The shell of the pool was installed in the ground.Alberto asked my husband on 3/31/16 to pay $8458.20. We called Ryan and told him we had ordered our money and based on what Alberto told us we thought we had more time. It would take a week. Workers continued with the pool and put in the liner. The day they were supposed to put water in pool they walked off job. Money came in mail that day but workers would not return for another week. So, 4/11/16 we made $8458.20 payment. They returned on 4/19/16 so we made another payment of $8458.20. Workers started concrete around pool. During May, I emailed Ryan about workmanship and problems we were having with mess workers were leaving in our yard. Concrete all over the yard and in the pool, and nails and screws in the yard. We were having to go behind them and tell them to fix something. They even got backhoe stuck in our yard and made a six foot hole. They left the hole in our yard for over 3-4 weeks until we complained so much they finally filled it in. I sent Ryan email with checklist of everything that was problem and how we wanted things to be fixed. We spent hours getting concrete/rocks/Styrofoam/nails out of pool and yard because workers would leave for days and not clean up behind themselves. I sent emails to Ryan that if they did not clean up mess and we had to clean it up I was going to start charging him. They got concrete all in our yard. We are still picking it up from our yard. They also go concrete on our driveway. Alberto power washed our driveway but he took some of our driveway surface with it. When pump was installed we were having problems with it. I read contract again and found out we only got a 1-speed pump; we were supposed to get a 2-speed pump. We sent email on 5/31/16 and said if someone does not come fix pump system we want it replaced. We contracted for 6 ribbon waterfalls and workers installed only 4. Ryan said he would give $400 credit if they did not have to install other 2. Contract states 2 skimmers but the workers only installed 1. We were told they would begin construction of the retaining wall the latter part of May. After many frustrating phone calls and emails, they did not start until June and finished June 11th leaving rocks in the yard and concrete and debris in the pool. Wall is darker on one side than the other side.