Air Conditioning Contractors & Systems in Lexington, KY
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13 imported customer reviews · showing the 8 most recent.
Bryant heating and cooling are crooks the tech will come to your house like they did mine give u a verbal quote like they did me for a 15 seer 3.5 ton unit for 7800 then install a 13 seer unit for that price then tell u thst in there contract it states no verbal agreements will be honored about 1500-2000 dollar difference in units I would not recommend them to my worst enemy! !!!
There are plenty of HVAC Service companies around Lexington. Please do not choose Bryant HVAC. Based on my situation, you will get pushed for a new unit, overpay, get lied to about products you'll receive, get a terrible install, and be put on the back of the list for fixes.
I just had a visit from Paul, a field supervisor from Bryant Heating and Cooling, after there was a problem with my HVAC after a scheduled maintenance with another HVAC technician. Paul was very respectful, polite, and kept his promise that he would take good care of the problem I was having with my unit. He did a wonderful job educating me and went above and beyond. Instead of just taking care of the problem I was having, he also changed my filter and cleaned my AC. He educated me regarding a damper that was partially closed that would allow more air to an area of my home that was not getting as much air even though I did not even mention that issue to him. Now my home is heating and cooling evenly.I was considering going with a different company in the future to continue maintaining my unit, but Bryant Heating and Cooling took really good care of me and they have re-instilled my faith and trust that there are still good companies out there that want to do right by their customers and provide great service.
We called Bryant to have them look at our heat pump freezing up. They were able to come out the same day; within 4 hours. The technician (William) changed the the defrost from 90 minutes to 60 minutes. Also, gave me new information about how the heat pump works.
Jeremy is very professional and does very good job informing detail problems with your Ac or Heating system.
William K. just did the annual inspection of our heating and air. Yes, there is some rust forming on the motor. Normal since it is outside. No need for alarm. Did not use scare tactics. I like that.
When I called the rep. told me I would be charged $60.00 for the service call but the parts and labor were covered by my 5 year warranty. The technician found that my unit was freezing up and not defrosting because the defrost board & switch had gone bad and he would have to order them and they could be installed the next day. I said this will be all covered by the 5 yearwarranty, Right,,,,he said NO,,,then showed me a chart showing it was going to cost me over $700.00 for parts & labor. I said how could it cost that much when I have a 5 year warranty and the circuit board and switch could be installed in less than 10 minutes because they just screwed on the side of the unit. He told me that he just goes by their set labor rates and this is how the warranty on my unit works,,,I was dumbfounded.,,,Oh yes he also said that my 2 year and 2 month old unit was low on freon but that he would not charge me for that,,,,Thanks for nothing and ripping off your hardworking customers.
I was going to use the company, my husband said "hold up". I started search the customer reviews. I am afraid to use the company after I read all the reviews. The average reviews scored one star.
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