Professionally trained technicians supervised by the owners. They have consistently beat the dealers price. They can usually provide a ride while the car is in the shop. The repair shop will handle all mechanical issues and you can have all body repairs done @ the same location @ Maurice"s body shop. They can handle any insurance company claim and are AAA approved. One of the best features is that they are available 7 days a week. They are also open later than most shops and have their own tow trucks. Their prices are generally in line with other shops and lower than dealer prices. They have been taking care of the multiple cars for my family for several years and I have not had a bad experience.