I had Bathfitter replace my tub and shower enclosure and now the frame has some paint peeling. I have been very careful to clean with only products listed by Bathfitter. I called the local Bathfitter franchise which said it would replace the defective frame but would charge $80 per hour for labor because the installation was more than 5 years old. THAT labor charge is not indicated on the warranty card given me at time of purchase. The language there is “ We warrant that each Bathfitter bathtub, bathtub liner, shower base, bath wall, shower wall and ceiling will be free of defects for as long as you own your home. We will repair or replace any defective unite at our discretion at no charge.” This is an example of bait and switch. Bathfitter was happy to take my money promising lifetime warranty but in actuality "no charge" is a lie.