Great Service will call again for future repairs.
Drainage Contractors in Plano, TX
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20 imported customer reviews · showing the 8 most recent.
Great Service will call again for future repairs.
We have been customers of Ben Franklin Plumbing for more than 10 years and they always deliver quality service for the price and they back their warranty with equally excellent service. This experience involved Michael W (Plumber) and Susan T (Customer Service). Susan gave us accurate timely information on the arrival of the Plumber and Michael provided excellent service, providing an accurate and honest assessment as well as quickly resolving the issue providing us with the all cost discounts possible. I highly recommend asking for Michael if you have a choice of plumbers.
I was needing some help to replace the stem of my bathtub faucet because I tried to replace it myself and the plastic piece broke. I called Benjamin Franklin needing them to come out that day and it was already after noon. They were able to come out that afternoon. Todd Dukes came out and was able to do the work very quickly and did an excellent job. He could have taken the chance and teased me about the attempt to do the job myself, but he let me know that others had the same issue when they attempted to do the jobs them selves. I would definitely recommend Todd and Benjamin Franklin.
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We've used Ben Franklin plumbing in Plano several times before, and have always been impressed not only with their professionalism, but also their customer service. If they tell you they will be there at a certain time, they will! David Dera was our plumber this last call for a backyard faucet that was dripping. He explained all the options, all the pros and cons. When he started the work, he found it was a much easier fix than what we'd thought it would be and required a simpler solution. He showed me the new fix, did the work, was in and out within 2 hours. A company with less integrity could have done the more expensive fix and we'd never have known the difference. THANK YOU DAVID and Ben Franklin Plumbing!
Travis worked for two days and did an excellent job. However, our sprinkler line was cut in the process. We have been without service for a week and I am having to hand-water. The sprinkler company says this is a very common occurrence. I think Ben Franklin should pay my sprinkler bill!!!!!
Chris was very friendly and professional from the start. He did a great job of fixing our leak in the main - professional and quick. The Company was also quick to give us a date and a time to fix our leak. Great service!
Michael from Benjamin Franklin has helped us repair two different issues so far. He was very professional, polite, patient and clear. I can only say good things about him. Very satisfied with the service.
very professional and courteous, would recommend this highly reputable plumbing company!
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