We just switched to 4Change Energy from TXU and so far do not have a good first impression. 4Change Energy did not send us the initial bill so after about 20 days of sign up we went online to pay. Then a week later they send a disconnect notice. Of course it was already out of date since we did pay on time, but it just was very annoying and unprofessional. So I contacted the service department about this issue and wanted to make sure it did not happen again. Well right away I can tell that this is a, its never our fault - the customer must have done something wrong, company. Their responses were not directly rude but they definitely were not nice. So they need to work on billing and service professionalism.