4Change Energy

We just switched to 4Change Energy from TXU and so far do not have a good first impression. 4Change Energy did not send us the initial bill so after about 20 days of sign up we went online to pay. Then a week later they send a disconnect notice. Of course it was already out of date since we did pay on time, but it just was very annoying and unprofessional. So I contacted the service department about this issue and wanted to make sure it did not happen again. Well right away I can tell that this is a, its never our fault - the customer must have done something wrong, company. Their responses were not directly rude but they definitely were not nice. So they need to work on billing and service professionalism.

Great Company Specially if you want to save $ and help your favorite charity

Sign up was easy and quick. I've never had any issue and I have been with them for over a year. Would highly recommend

We have been with 4 Change Energy for several years now. Not one single problem.Great company.

The price for electricity is difficult to estimate when comparing one company to another. Often, only one rate is shown in advertising but there are actually three rates; one for 500 kWh, one for 1000 kWh and another for 2000 kWh. The number of kWh each home uses varies from month to month. The method I used for deciding which energy company was best for me was by computing my monthly average kWh for each month over the past two years. I made a spread sheet into which I could enter the three price rates for each company (500, 1000 and 2000). For LOTS of different plans for LOTS of energy companies, I computed my cost for energy for one year based on my historical average kWh per each month of the year. 4Change Energy offered the lowest rates for my usage. When comparing companies, be aware that some companies use step changes in price between 500, 1000 and 2000 kWh while other companies use interpolated changes in price between 500, 1000 and 2000 kWh - it's really time-consuming to compare prices between energy companies!

They lied to me about the rate when I signed up, I ask them to send me the terms and condition, confirming the rate that we agreed to three times before it switched over, they never did, I had to call them after I was switched over to find out the flat out lied to me, I ask them to check the recording of the conversation of the call when I signed up, they just laughed at me, of course I asked to switched back as soon as possible. These people are out and out liars, if they tell you it is raining outside, you might want to confirm that.

It’s hard to distinguish one company from another in the very competitive Greater Dallas area utility (electricity) billing companies. Over the long term, they all even-out with not a nickel’s worth of difference among them. So, how do you choose? You choose the company that makes life easy for you – a community based company that makes charitable contributions in your behalf, makes it easy to do business with, talks in plain English to simplify things, and even makes it fun to do business with them. A company that has really good people and great customer service. That company is 4Change energy. I’m a very happy customer of theirs, who had an issue with an expired credit card on file with them. I dealt with Tina Collins in their customer service department. Tina Collins was very good – very professional, excellent word choices, never got flustered, and really kept her composure. That was impressive as I’m sure I gave her a pretty hard time!

We moved here from California 10 years ago, and after getting ripped off from the other well known electric companies (3 in total), I am pleased to see a bill from 4Change Energy that reflects a reasonable amount. I recommended them to my tenants but no coverage area in that area code, please check them out they are by far the most reasonably price service ever!!!