The work was acceptable but I had to deal with a VERY RUDE representative. This man was not patient with me and did not hesitate to show me his frustration. In one phone call, after I asked him some questions about the contract he said in an ironic way "well, your whole house needs repairs!" I told him that that was not very nice to say and he admitted it, but then he continued to answer my questions with a very rude tone and laughing all the time. I asked him not to laugh and to respect me, he then started raising his voice. I was calm the whole time (I am a teacher and I have experience staying calm and wise even if someone is acting crazy in front of me). I told him then "you are now raising your voice, please don't raise your voice." He replied saying "oh, I am having a bad day" and he hung up the phone. FOR A COMPLETE REVIEW (only 1000 characters allowed here) go to houston city search (abrilgirl is my username)
After 1 year, still overall very pleased with work of re-roofing my house. Price was very competitive with two other big-name roofing companies in town, and their proposal was very professional. Crew was very friendly, and cooperative in allowing me to participate in areas of greatest importance to me, such as skylights and flashing. Had a few items of concern while roof was being installed, and lack of a full-time superintendent meant I sometimes had to fill that role and at times intervene to be sure materials were installed correctly. No leaks and no problems with roof itself during the past year. Only reason I cannot give 5 stars is because of lack of refund for work that was called for in our contract (re-installing gutters) and not done (I decided to re-install myself)