Nice people. Came out when they said they would and fixed it quick.
Air Conditioning Contractors & Systems in Nashville, TN
Considering more than one bid? Post your project on BidBro to compare quotes from Nashville, TN contractors side by side.
22 imported customer reviews · showing the 8 most recent.
Nice people. Came out when they said they would and fixed it quick.
I called them due to no heat. It was subfreezing and they said they would be there the next day. They never showed or called. I called back, they said it was a mixup and they'd be out the next day. Again, no show. Four days after the first call they called to tell me they would come out but if my unit was frozen it would cost 300 dollars to thaw it, up front. AVOID this place! Unreliable and costly.
ARS Nashville installed a new Heat Pump (Trane) in our house this December. Everybody from Sales to the Installers were great. The work was beautiful and they were proud of it. On another occasion I was out of town and we had a water leak. Since they also do plumbing I called them to help my wife out with the leak. This team was prompt courteous and the price was very reasonable. The will be our HeatAir and plumbing company from now on. (Found them doing a survey at Home Depot for Air replacement.)
ARS Nashville installed a new HVAC split system for our house in July, 2009. They had problems in the past and I was hesitant to let them do the work. They said they just had a new general manager to shake up the whole operation. They also offered the lowest price for equivalent equipments and warranty among the companies I talked with. Two guys spent a whole day installing the system and the overall work was very good. I was with them all the time, offering a hand and asking a question occasionally. I don't know whether my presence had made them more careful on the job. The system worked well except the furnace fan (hanging under floor joists in crawlspace) would vibrate the floor above it. I contacted them about the issue and they said they would put in vibration pads but never did it. They fixed a couple minor errors during winter maintenance in October, and when I mentioned the vibration, Chris (the quality guy) modified air return to fix it. All the ARS guys were nice.
Also called Home Depot for a quote on a HVAC-- ARS came out for the quote. We were interested in a quote for a ductless system in our bonus room only. Sales guy noted our unit "was 20 years old "( from 1999- date is on the unit) and that it would probably go out at any time. We let him quote a HVAC for our house and then a ductless for our bonus room-- Initial quote was over $16k. We weren't even prepared for that # and he told us if we accepted the bid that night, that he'd knock $5000 off and we'd get a $500 rebate from TVA for having energy efficient units (he told us he didn't want to have to come back out because we lived so far). We went with the deal and they came 2 days later to install. Well, install was OK- the tech's didn't hook up the heater portion of the HVAC and also they ran a electrical line for the ductless system that my 5 year old could have made straighter. Pipe is coming off the ductless system on the side of the house also, looks like garbage. Tech came back to fix the heater and then a few weeks later they re-ran the electrical line to make it straight.TVA came to inspect units for our rebate about 3 weeks after install-- neither unit was energy efficient. LOL. That means no rebates from TVA. Got ARS to install a WHOLE NEW HVAC so it would meet energy efficient guidelines after having non energy efficient system for over a month. The rep at ARS Said that TVA came to their office and determined that the ductless was energy efficient and that we'd qualify for both rebates. Waited 4 more weeks to for my rebates-- nothing. Called TVA and no paperwork was ever submitted to them and no one from ARS ever came to the office. I gave TVA the info on our new HVAC that was installed and they gave me a $250 credit on my electric bill (not $250 cash like my sales guy had promised).Then 2 days ago, we get a check in the mail for $250 for the ductless unit. SO the ductless in in fact NOT energy efficient like we'd been promised, because if it were, our rebate would have been from TVA.Another thing, my sales guy said I'd be able to write these units off on my taxes since they are energy efficient and I run a home business. No HVAC units can be written off in 2015 unless they are geo-thermal.This company is a bunch of crooks and liars. I would highly recommend NOT doing business with these folks. I am thinking about filing a claim on their Insurance Policy since their product that they gave me was NOT what I was promised.
These guys are scam artists. Avoid at all costs!!I was looking at hybrid water heaters at Home Depot. A guy with a clipboard asked me, if I wanted a free estimate on having a hybrid water heater installed. I agreed. A rep from ARS Rescue Rooter came to my house and presented me with an estimate of $3900.00 to install a hybrid water heater. I laughed and invited him to leave immediately. He then tried to charge me for the estimate. Good luck with that!! I called a friend who does handy work. He installed the hybrid water heater for $350 parts and labor. ARS Rescue Rooter is a scam – BEWARE!!!
I mean they do, do the job. they fix what is needed to be fixed, but it always seems that it goes bad again right after they leave. I tried hiller and got better results
I called ARS Rescue Rooter at 10 AM when my HVAC unit failed to fire up and heat. The lady on the phone checked with the crew and said "they would be there no later than 1:30 PM and if they were going to be any later they would call me and give me an updated time. And if they finish their job sooner they would call when they were on the way". I called the corporate phone number around 3 PM and a guy took my information and said he would have somebody call me back shorty (no one ever called back). I received a call after 5 PM from the technician saying he was at my gate to do the repair call. I told him that I had left to go to the hockey game that I had tickets for and I would not be home. Apparently they expected me to sit there for seven hours waiting for them and still not show. They left me on a Saturday night with no heat and temperatures falling below freezing. I could've called other companies but they assured me that this would be taken care of around 1:30 PM. Very unprofessional business practices.
These reviews were imported into BidBro from historical records. BidBro did not collect them, and does not have a record of who wrote them or when.