Air Conditioning Contractors & Systems in Columbus, OH
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4 imported customer reviews.
Air Fast came to our Pickerington home to repair a heat pump that was not properly cooling our home. Their technician did not properly diagnose the problem and the problem persisted. Now the original issue with our heating and cooling system has progressed to the point that it cannot be repaired and our only option is replace the system. If a correct diagnosis had been given by the Air Fast technician in the beginning, the issue could have been resolved and not cost us so much in the end.
I gave 1 star because zero stars was not an option.This is actually the first review I've ever written for a business.We were connected to Airfast through our home warranty company to fix our broken air conditioner. We were told our request would be processed as an emergency since I am 6 months pregnant, have asthma, and temperature was steadily between 98-102 the week our air conditioner broke. They were to come out the next day. My husband took off work but they never called. He called them and they couldn't guarantee they would make it out that day because they didn't know it was an emergency. They said they would come the next day between 10-2. My husband gave them my phone number (which they already had from the home warranty order) and told them to call both of us. I stayed home the next day to meet them. It was 102 outside and 96 in our home. They were at the house but never knocked or rang the doorbell. They only left a receipt that they were there because my husband didn't answer his phone. They never called me. We expressed our frustration on the 3rd day with Airfast. The office staff was nice but not helpful. They explained a technician would be out later that day between 1-5. They were unwilling to give a smaller time block. Again, my husband and I took off work to cover the hours, only to find out at 4 o'clock that they skipped our house because AGAIN, they called my husband while he was at work and never tried to call me. We asked the tech that called earlier why he didn't attempt to call both numbers and he said it was an issue we needed to take up with the office and he would not be stopping by. Furious and delirious from heat we called the office, they extended their apologies and promised a tech would be out later that day. At 5:30p I still hadn't heard anything, contacted the office to make sure someone would be out that evening, they promised a tech would be out later that evening. By 7:30p we still hadn't heard anything. We contacted the tech from earlier that day who, again, was not helpful, said he wasn't working and would forward my number to the working tech, then hung up.After this, we requested our home warranty company change who they were contracting with. They agreed and sent Airfast an email letting them know the service request was cancelled. The next day (day 4) I received a call from a tech that he was on the way to our house. I was beside myself.This company is disorganized. They are in demand b/c of the heat so they don't care about customer service. They had 3 days to fix our air conditioner and either skipped our house or didn't bother going an extra step...like calling both phones or ringing a door bell (which is common sense, not an extra step to me). Between my husband and I, we took off 3 days of work. We're trying to save time with 1 on the way.I don 't know about the quality of their work, but wouldn't trust them to even make it to your home.
This company came out 4 times to fix my furnace. charged me $140 the first time. didn't fix the issue. came out second time and replaced the same part. didn't fix the issue came out 3rd time and tried charging me 140 more to put on additional parts.I told the guy no so he left the parts on and that didn't fix the problem either. Company called me the next day to apologize and tell me they would send someone to fix at no additional cost. 5 days later someone came out and told me he would have to get it approved through owner. owner called me the next day and tried charging me an additional 300 dollars for new parts and cleaning of parts. After i told him to fix it or give me my money back he said he didnt think he could work with me and hung up on me.
Stay away.My 2nd floor furnace was only working sporadically and the warranty company sent Air Fast to fix the issue. 4 days later they came out and shut off the furnace completely. Said they would be back the next day when they had a new flame sensor... 4 more days passed with me calling them multiple times a day and I couldn't get a hold of anyone. Finally when they said they were coming back they mentioned it could be a more significant issue with a control panel and ordering the panel was the delay. They sent out a service manager on the next visit and he said they actually didn't order the panel and he thought it was the sensor. 10 days without heat. Air fast then replaced the sensor and the problem returned within a week and a half. These guys are terrible.
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