I had a run off drain clogged in my basement. Called the direct line, dispatch took note of my issue and indicated they would have someone out asap. Within 30 minutes they called and said a technician was on the way and provided me a 30 min window to return home. The technician, Brian Sharp, was right on time, professional, extremely helpful...and most importantly fixed the problem and in record time!!! I had a quote days before for to fix the issue, which was very high and would take days. Brian was able to snake the drain for a fraction of the cost and in minutes not days - add in the $40 dollar coupon I found on line...This was a total WIN in my book and would recommend Brian and Roto-Rooter to anyone in need. Thank you!