Customer reviews of Roto-Rooter Plumbing & Water Cleanup
13 imported customer reviews · showing the 8 most recent.
Contacted Roto-Rooter for help with a clogged bathtub drain. The response was immediate! Vinny came to our home at exactly the promised time, assessed the situation accurately - I felt he was very honest regarding what needed to be done (as opposed to the last plummer we had, and completed the work quickly, neatly, and professionally.I thought this type of old-fashioned, jprofessional service was a thing of the past, so we are very pleased.I would highly recommend Vinny and the Mamaroneck group to anyone. I will call them for all of my plumbing needs in the future!
My experience with Roto-Rooter could not have been worse. Not only were they careless (e.g., significant collateral damage) but they were non-responsive (e.g., did not return to finish work or pickup equipment). In addition, their invoice did not reflect actual work completed, which resulted in almost $4,000 in extra charges (e.g., charged for a dumpster, additional air movers and dehumidifiers, door/floor/baseboard removal that did not occur). When the issue was raised with the General Manager, I was threatened with a lien on my home.I would highly suggest exploring other clean-up options as there are other better, more professional options. I repeat, do not use this Roto-Rooter location unless you want to end up being taken advantage of and left with more misery than you started with.