Fred Smith Plumbing & Heating Co., Inc.

Many times people write to complain when they think something might not be right, however, we forget to say "thank you" when things do go right. Just wanted to let you know how much we appreciated the professional and pleasant manner of the three men that came last week to do a very dirty and difficult repair on our pipes encased in cement. They worked hard and long to get things back to normal and were so very pleasant.

I also wanted to share with you my experience working with Vlad and his helper, Aris. Vlad and Aris should be commended for their fine work. Each took it upon himself to ensure that their work was done to the highest standard. Moreover, it was clear to all of us that they took a personal interest in this project and ensured (to the extent possible) that our tenants were kept apprised of scheduling as well as keeping a sharp eye on cleanliness while working in the tenant's apartments. In spite of sometimes difficult tasks at hand, they always maintained a good work ethic, pleasant disposition, professional attitude and a sense of humor. I don't often take time to write such a review but felt you should know about the caliber of your men. Bravo.

To all the skilled contractors who worked on the LOBBY RENOVATION PROJECT, we thank you. The inconvenience was minimal, the housekeeping efforts were grand, and we now have a lobby to be proud of. Most improtantly, it will better serve our needs, which is always the basic premise of truly fine design.