Swimming Pool Construction in Niagara Falls, NY
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7 imported customer reviews.
Not happy with this company at all. They are super friendly BEFORE you buy something and AFTER they are mean! My liner was the wrong size...they refused to come out and measure and then it cost me more $$. They will not give refunds without gouging you..get everything in writing with these fools.
This place is not bad. Sometimes the customer is wrong. It's pretty hard to install a liner that is the wrong size. Have done business with them for 10+ yrs. Going there today too.
I also have had nothing but great service. We moved into a house last summer that had an inground pool. We called at least once a week all summer with questions. They were always very knowledgable. There prices are a little higher than chain stores but I would rather talk to someone who knows and get the right product.
I have been dealing with Saraceni Pools for years and I have nothing but good things to say about this business. Kurt, one of the employees, goes above and beyond what is required of him. All of the employees know their stuff for sure! They have been very helpful to my husband and I for years.
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I was very dissatisfied with my pool closing service at Saracenis this year, not only with the service but with the way I was treated when I complained. The pool is supposed to be vacuumed as part of the closing and this was not done, all of the leaves would have sat on my brand new liner all winter. They did come out and vacuum when I brought it to their attention. I wonder how many times they do this when the customer is not home. When I was emptying the self-chlorinator (which I thought would have been done by them) I realized that the filter basket was not emptied either and there was still water in the filter. If I would not have seen this I am sure they both would have cracked. When I went to the store to discuss this I talked to the owner and he acted like I was bothering him with my complaints and he treated me like I was an idiot. I will never spend another dime in that store.
Very helpful and knowledgeable staff, Great problem solvers, chemical water testing, they have a lot of parts, especially hard to find parts. Competitive pricing.
We shopped everywhere for a pool ! Saracenis was the cheapest anywhere , we r first time pool owners and the owner and staff are the best , very patient and helpful. I had a question at least once a week and they were always there for us ! Love them and can't wait until next season !!
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