Took my call on the 2nd ring, gave me next day appointment after 5pm to accommodate our work schedule! Issam inspected our unit, indoors and outdoors, gave his professional assessment, absolutely no pressure, no charge, all about safety first! By next day we had appointment set up for new install, clean up and removal of old, my signature accepted via email, full payment upon completion AND a technician will be back to ensure no factory defects, setup 6month maintenance as well. From Elizabeth's caring start to Fred owner/operator calling me! To the excellent team members who delivered, installed, removed every trace they were here, on time and accommodated OUR schedule! I haven't had most excellent and complete customer service like this in decades! We are inviting one and all to join Bob's family of exceptionally happy customers! Very truly Maria B and daughters.