Russo Bros serviced our heater and boiler. Vinny and Lou were both professional and prompt. I highly recommend Russo Bros.
Air Conditioning Contractors & Systems in East Hanover, NJ
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37 imported customer reviews · showing the 8 most recent.
Russo Bros serviced our heater and boiler. Vinny and Lou were both professional and prompt. I highly recommend Russo Bros.
Our A/C system went down as a result of the recent flood. This company came out the same day we called to replace some parts to get us up and running. I would definitely use them again.
I needed to replace my kitchen faucet. Glenn researched a new one and had the office order it. He also recommended a granite company to drill the additional holes that I would need. Within a week Brian delivered the new faucet and removed the old one. The next day the granite company completed their work and within the hour Raul installed the new one. He also had to correct a problem caused by another contractor. All three associates were excellent technicians. They were professional, knowledgeable and polite. They cleaned up when they completed their work. With the awesome coordination of the office staff and the technicians, I was without a faucet for only 24 hours. I have been using Russo Bros services for several years. They respond quickly to emergencies. Russo Bros.are the best!
I had Russo Bros. & Co. come out for service for intermittent heat and they charged a $150 diagnostic fee. It was a warm day and the technician was time constrained and their opinion was there was no issue but assured me if there was any issue, Russo Bros. & Co. would come back and waive the diagnostic fee.Shortest version, it was a warm month and it is a area of the house not used every day, about a month later we turned on the heat and it didn’t work so I called Russo Bros. & Co.. They were not very pleasant about informing me I’d need to pay another diagnostic fee, even though I agreed if I didn’t have them do any work I’d pay it. Even though they answer the phone “it’s a great day at Russo Brothers”, they were mean-spirited and argumentative about collecting their fee.Russo Bros. & Co. sent a Service Manager who apologized and said they would waive the diagnostic fee, it was a misunderstanding and requested I take down a yelp review. They replaced a circulator pump.What prompted the re-review for prospective customers is that they charged me $956 for the circulator. The circulator pump has a list price of $157 and sells on amazon for $88. My system has individual shut-offs for each pump, plenty of space to work and the Service Manager was in my basement less than an hour.So, Russo Bros. & Co did not rectify the situation to my satisfaction. For those interested, a search for “cost to replace circulator pump on boiler” on Angie’s list a full repair including labor ranges between $200 and $550, this was the highest range I could find, and their assumptions even use same Taco-brand pump.I understood I was paying a premium with Russo Bros. & Co, but as other reviews note I believe they gouged me on price, in my specific case and giving them the benefit of the doubt, they overcharged me more than 42%. And by the way, there was a Better Business Bureau complaint about their diagnostic fee.I’ll never use them again.
Saved from the dog days of summer! What a professional and trustworthy company. Came in assessed the issue, did what was necessary and even cleaned up before they left. Would recommend them over and over. Thanks!
Based on the reviews below, we called Russo for a couple plumbing jobs as we get ready to list our house for sale. Matt was FANTASTIC! He identified the problems immediately, was courteous, professional and got the job done, all the same day. Highly recommend Russo Bros. and Matt especially!!
Very trustworthy company! I have used Russo's services several times (sometimes for extreme emergencies) and recommend them for any homeowner.
I woke up at 7am this morning to a very cold house with no heat. I called Ruuso and by 8am they were at my door. The plumber found the problem relatively quickly and had the parts on the truck. He got me up and running and did a great job! I would definitely recommend them for fast service and would not hesitate to use them again.
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