Bordner Home Improvement

We met with Steve Anderson to discuss replacement of windows, two patio doors, and one entry door. Bordner was one of 6 quotes we received for this project. We wanted Marvin Infinity windows, and Bordner is one of the few in Kansas City that sell and install these windows. Steve was an excellent salesman. Took the time needed to answer all of our questions and explained all of our financing options. A real pleasure to work with, not only during this initial meeting, but all through our project until it was done to our satisfaction. A crew came out in November to complete the project. I will not go into great detail on the problems we experienced with the work this crew did. Suffice it to say, it was neither up to our standards nor Bordner's reputation for excellence. Over the course of the next couple of months (keep in mind - this was over the holidays and it was not great weather for outdoor work), we were in contact with Steve regarding our concerns. With a few glitches in communication, primarily within Bordner between departments, the company sent out Don Edwards to fully assess our issues, and, most importantly, resolve them. Don worked for an entire week to make our installation right. I can not say enough times what a great job he did. I teared up a couple of times in thanking him as I was so glad to have someone see the problems we saw and fix them. All of the work was completed in our satisfaction the first of February.I do not feel the problems we experienced are typical of working with Bordner. There was an issue of the wrong crew for the job, weather issues, and the holidays which lent themselves to our job. What I can not stress enough is this company's willingness to go above and beyond to make things right. Never once were we made to feel that our issues were not important or a priority. I would highly recommend this company.

I was extremely disappointed in my experience with Bordner Roofing. I picked them because they have been in business awhile and I didn't see any negative reviews. Don't be fooled.Below you will find some of my experiences with Bordner Roofing:* They said they would have the job done in one day. It was not.* They tried to charge me twice for the taxes on the roofing job.* They said they would call me back on different issues, and never did. I had to repeatedly call them.* My gutters leaked after they installed them.* My siding was loose in two different spots, and I had to climb up on my roof and fix it myself.* I found approximately a dozen nails on the ground around my house, after they finished the job. Primarily in the driveway.* They let plastic and paper wrappers blow all around the neighborhood for my neighbors to pick up.* Several nail holes appeared in my ceiling, and they said it was not their fault and not their responsibility to repair them. They were not there before the roof was replaced, and magically appeared when they replaced the roof.My entire neighborhood was hit with a hail storm. I watched other companies replacing roofs on my block and they were much faster, and didn't create such a mess. My neighbors didn't have the problems I had. The other companies seemed to do a much better job.If you want a company who doesn't do what they say they will do, tries to over charge you, does a sloppy, inferior job, and leaves a mess when they are done, then Bordner Roofing is for you. I have higher expectations, and won't be using them again.

Bordner just put on our new roof and it looks great! We could tell they put a lot of thought into the process, it went so smoothly. Thanks Steve and everyone that helped with our roof at Bordner!