Thompson Exteriors

Thompson Exteriors strives for excellence in customer service. First and foremost, it is always our intention to operate with the upmost integrity. As residents of the community, both working and living here for 20 plus years, it is extremely important to us. It was with that intention that the same day you dropped you tires at our office, we brought them to the local family owned tire shop that we use for all our business and personal tire needs. Unfortunately, the tire technician found no puncture in either tire, only extreme thinning from lack of rotation, plus wear and tear. Although we believe the matter was handled appropriately, we apologize for the misunderstanding. We would welcome discussing the matter further if you feel it’s necessary, please contact us. We wish you well in your future endeavors.

Unacceptable business practices. This company replaced a roof across the street from me and the crew left handfuls of nails and debris on the street. My neighbor( who collected many nails in a jar left over from the job) and I both had flattened tires due to nails puncturing our tires after parking on the street near the site of their dumpster. After over 5 months of calling(12 times) and no real solutions from ownership of managers, I brought my tires in with the puncture holes in to prove that they had been punctured. They still refused to replace them and took them instead to a used tire place on Lake St. to get repaired. I would never have this place work on my property for the sake of my neighbors and their poor communication skills and inability to correct their mistakes.