....Pronta said the board was toast and no salvage ability for my heater, my wife and I would have to get space heaters for 48+ hours until they could install.I asked three times if it was the "trip switch" as that happened a couple years ago and the fixed it by tapping it a couple times. I pointed to it, he took it out... "No it's fine, it's the board that is the issue."He informed me it was the board and said..." There is no replacement part, your furnace is toast".Luckily I know a HVAC specialist and he just happened to be in our neighborhood that night. He came over to our house and within 10 minutes had the HVAC unit working.It was indeed the trip switch a couple dollar part he had for free (but $100) installation...That contract was for a $11000 HVAC replacement versus the $100 falsely diagnosed easy fix my HVAC completed. I asked if I could have the CEO or VP , I requested a meeting they declined and brushed me off.faithbelieve7777@gmail.c