The Vwstyle review is from an employee, the company is very unprofessional and does not produce a good product even for the cheap rehab jobs that you may be doing. They promise a week turn around only to be denied that after 8 weeks of waiting and still no product. BWF is quick to take your money and promise a solid product but the results of the product and service is not exceptional. I RATE THEM ZERO STARS for poor service and a very poorly produced product, if your window cracks, they blame you or state that its science, heat and cold will crack the window, and charge you to replace the glass and charge you labor to do it too. This is absolutely ridiculous. after several attempts to work with them I was told to speak to the sales manager Mark, he never returned any of my 6 calls and messages left, and with no returned calls and I was paying over and over for a poorly produced product with no quality control, several of the locks were broke and the screw holes were stripped I had to bite the bullet and have them the Baltimore Window factory windows removed. I had them replaced with Pella Windows and guess what not one cold and warm cracked glass, It was bogus I was told that is a production error with cutting the glass to big and it being to tight in the frame the pressure will eventually sometimes sooner than later will crack. So research the companies before you decide to use them for your home or one that you may be rehabbing.