We had sewer backup in our basement. We called on a Saturday night and scheduled a Sunday appointment. The work was extensive, but the employee at Roto-Rooter did a great job diagnosing and repairing the problem. Hardly any waiting and they were personable in handling our problem. A frustrating plumbing situation overall, but Roto- Rooter helped minimize the cost and frustration, and helped us get back to doing laundry and taking showers as quick as possible. I would recommend them. Wheaton, IL