I received great information/recommendations about their products to make sure I was comfortable with the water heater I was purchasing. They were conscious of my time and came at the time quoted. I was impressed that I received a call less than 2 hours after their service man had left to verify that I was happy with the service and that everything was working correctly. The service I receive, especially from Frank, was excellent. I will definitely use the company in the future and would highly recommend!