I had a few shingles needing replacement and a board at the edge of the roof was rotted - nothing urgent. After the big storm this past winter, roofers were STILL busy months later. I called at least 7 roofing companies. Many did not want to be bothered with a small job. Some didn't even return my call. When I called Harry & Sons, an actual person answered the phone. They indicated they were busy, but took my information and told me someone would get back to me. A week later, Gary (greg?) called and the next day he stopped by, looked at the work, and called with an estimate. He also sent a written estimate. The price seemed fair, although my plan to get several estimates to compare didn't work out. I tried to call and give a deposit via credit card over the phone, but they don't operate that way - I had to sign the estimate (contract language on the back) and send in a check. Work was then done timely, they were very easy to work with, and they left the site clean!