A World of Tile

I will never do business with this company again. Since 2001 I have spent over $3,400 with this company remodeling my kitchen and two bathrooms, and would have continued to do business with them for a third bathroom. However; I recently found 3 pieces totaling $60 that I wanted to return for a store credit. The Manager, Mike, was not in when I came, but the clerk told me that even though the pieces exceeded the 6 month return policy, he was confident that Mike would take them back as they sell those all of the tme. I called MIke a couple of days later and he refused to take them back citing store policy. I couldn't believe this, given how much money I had spent with them, and the fact that they could easily resell them. I told Mike that I would never do business with them again. Very shorted sighted on his part.

This store was very helpful and offered a good selection at a reasonable price. They had to have some of my tile made into bullnose which was no problem. But, 7 days later I call on two separate days to see where my bullnose is. No callback. I call a third time and find out they haven't even placed the order! Somehow they forgot. No explanation from them except "we screwed up."