Technician arrived 45 minutes after I called. Established the problem right away. Replaced my wax ring and snaked out the problem in less than an hour. Price was a little steep, but overall very quick and efficient establishment...
Building Contractors in San Jose, CA
To deliver products and services that will ultimately exceed our customers expectations. To be perceived by consumers and peers as the leader in providing quality indoor comfort. To be the best in all that we do there is no room for second place. To never forget our humble beginnings and to always remember that we are where we are because our original goal was quality, service, and honesty beyond compare.
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20 imported customer reviews · showing the 8 most recent.
Technician arrived 45 minutes after I called. Established the problem right away. Replaced my wax ring and snaked out the problem in less than an hour. Price was a little steep, but overall very quick and efficient establishment...
RIP OFF and SHADY company. Don't bother going through them.I called Drain Doctor back in December 2013 for water leak which I paid $450. After they came, they didn't have parts, so they went to Home Depot to pick them up. Then they worked on it and fixed it. Up till now it was fine and pretty satisfied even though I wasn't happy about the charge of $450. Now, there is leak in same place and it's been 7 months. They said they can't do anything as the warranty was only for 6 months and I thought it was for 1 yr. Then when I try to talk to the guy over the phone, he starts arguing with me. Now they want another $650 to fix it. The company is shady and it's rip-off. Right after 6 months, the leak starts to happen. Their work can't be dependent on and can't be trusted. I wouldn't recommend this company to anyone.
Classic Case of Denial of ServiceI had a leaking flush supply joint. So I called Drain Doctor for a plumber. The first thing he asks me is who's going to pay. So, I told him it's going to be me.He didn't even go down to have a decent look at the connection; he first said oh I can't fix it now it has to be tomorrow. I told him I'm not available then. Immediately he says if I want it fixed, it is going to be $395 to replace the leaking joint. Thank you very much Drain Doctor for not wanting to work and waisting my time.
January 2016, My friends, one lady over 80s years old, had a toilet drain clog and completed stopped. She used Drain Doctor Inc, One man came and tried Cable, it didn't work, and they charged more than $400 for that work. They told my friend that there were serious problem about the drain pipe outdoor, they asked more than $4000 in total. and they dug out the drain pipe out door near the house. My friend tried Drano, IT WORKED, Problem is simple and SOLVED!!! My friend told them to stop the work. But they CUT and REPLACE the drain pipe with plastic one with in opening which may be convenient for future maintenance. The Drain Doctor didn't correctly diagnosed the problem, didn't solve the simple problem,and ask more than $4000!!!! My old friend solved the problem.
The technician came through even though it was late at night to help me with a clogged kitchen sink. He provided an honest estimate and performed excellent and fast work. I am happy with the service and I would definitely recommend this place.
Been using them for the last several years before was only major plug issues now they are my go to people for any plumbing issues. Usually within estimated arrival time always courteous and tell me what the problem is (yeah I want to see what caused the problem) House is 45+ years so piping is showing its age. They may or may not be the cheapest but they have never let me down so I will continue to use and recommend them.
Drain Doctor came through once again. Used them previously for a drain issue and because of their excellent service, decided to call upon them for some plumbing work. Scheduled Matt (Tech 309) for plumbing work in our laundry room. He arrived on time and immediately got to work once he sized up the situation. He was professional yet personable and thoroughly cleaned up after the job was completed. Their pricing is within industry standard and and will call on Drain Doctor (Santa Clara) for any future plumbing needs.
The technician came to the house quickly, worked efficiently, and provided excellent service. We have used this provider multiple times before and always receive excellent service and value. Highly recommended.
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