I quite liked them. I was very worried about calling anyone when I couldn't find many positive reviews for any one in the immediate area but I called Roto Rooter and I am glad that I did. The woman that answered the phone what very friendly and gave me a couple of prices when I explained the problem I was having. When I told her I wanted to have someone come out she promptly put me on hold found someone to send out and came back to give me a time frame,she wasn't too sure about exactly when the plumber would be by but she promised to call me when he was on his way and she did. Jack came out and checked a few things, informed me what he would have to do and the price for it before doing anything. He was very friendly and even gave me some advice about what to do to keep it from happening again. He was done in about 45 minutes and answer all of my questions in a friendly manner. I would definitely call them again without hesitation.