Heirloom comforter was left on 6/26 and after 5 trips there I finally got it back today with water stains, and their attempts at removing those and a starchy/gluey 2 foot long streak. Still have the stains and faded spots where they tried to remove the starch?/glue?. Yes they refunded my money, but there were no marks or stains when I brought it in...just needed a bi-annual refresher, which has been done for about 50 years with no probs!