Cathey's Vac & Sew

WOW THE STAFF HERE IS SO VERY KNOWLEDGABLE AND HELPFUL, REALLY MAKES YOU FEEL LIKE THEY CARE ABOUT YOU MORE THAN MAKING A SALE.

After reading the negative review, I was hesitant to try this place, but it is so much closer than any other vacuum repair.They were great! When we walked in, the repairman said that we had the only Dyson that they did not work on... But after telling us who to call, he asked what it was doing. Well, he said if we had a minute, it sounded like we had just clogged it and that he would take a quick look. He had that thing fixed in five minutes. And at no charge. Now, how can I give them less then 5 stars, and decide to take all my machines there in the future?Nice people, service oriented, know their business. Highly recommended!

I have recently moved to Tucson and I haven't unpacked all my sewing notions. I was working on a project and needed some pins. We had been to the store to buy some central vac items so I thought that I would go there and see what else I could get to get my project done. There were customers in the store so I waited for assistance. A woman asked me what I was looking for and I told her I was looking for flat head pins. She replied by saying " oh no, why on earth would you want that. " She said it quite loudly so the other customers in the store just looked at me. She continued to explain to me why she would never sell that type of pins. I was embarrassed and upset. I have been an avid Babylock owner for years. I have owned over 5 machines and I am always upgrading the ones I own which is 3 right now. Every customer has their own reasons for using a particular product so respect that. I have no desire to ever do business at that particular store again.