The Ambient Air technician that came to my elderly family member's service call talked her into a brand new, significantly overpriced, AC unit instead of making the needed repair. In addition, the quote for the repair itself was grossly overpriced. The technician used the freon law (which was first announced in 2010) as the reason why she needed to replace her unit at only 10 years old, acting like it was a new law. This over-exaggeration inflicted fear that her machine would be obsolete much sooner than reality. (The true case with the law is that after 2020 freon will no longer be available and a new machine would be necessary, should there ever be a freon leak.)Once we got a second opinion on the matter, it was also discovered that all along (the last 10 years for this particular machine at least - she was a 15 year customer) they have been nickel and diming her for unneeded parts.Needless to say, my elderly family member will never use this company again. I am disgusted that no loyalty or respect for her 15 year patronage was shown to her. Additionally, I should mention that she also has a degenerative eye disease which prevents her from reading print, such as contracts. She was asked to sign the contract for the new AC unit and the financing for it without reading anything. She was also told not to worry because if she were to pass away while still owing the finance company they would have to absorb it and nothing would effect her family.I do not recommend this company to anyone, especially anyone elderly because their technicians are clearly taught to lie and up-charge, taking complete advantage of people.I would like to add, the total cost of the fix was $197, Ambient Air's total cost was $7000 for the new machine (repair quote was $595).