NO FOLLOW-THROUGH what-so-ever!!!Installed wrong pump (fountain pump for a pool, duh!), and told us over and over that they would return to fix the issue. They never have and are now making other ridiculous mitigating claims.
Spas & Hot Tubs in Mesa, AZ
In 1983, Southwest Spas was founded as a family owned and operated business. Originally established as a pool, spa and patio supply company. The desire to help people in need of therapy, stress relief and family time motivated us to focus our efforts on spas. We pride ourselves in providing the highest quality spa line in the industry along with exceptional customer service.
Southwest Spas has achieved elite status with Dimension 1 Spas along with multiple "Dealer of the Year" awards for sales and service. Our business is still owned and operated and sales are based mostly on referrals. We have changed thousands of people's lives by providing state of the art product that relieves pain, stress and brings friends and family together. We'd love for you to be a part of our growing family. We look forward to making you a part of our family.
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5 imported customer reviews.
NO FOLLOW-THROUGH what-so-ever!!!Installed wrong pump (fountain pump for a pool, duh!), and told us over and over that they would return to fix the issue. They never have and are now making other ridiculous mitigating claims.
These people are clueless about anything to do with pools and do not warranty their parts or labor.
I 100% agree. You would think that since they have been in business since 1983, that they might know something about pools, but they don't. They sold us the wrong heater and then when it broke 2 days later, they wouldn't warranty anything. That was a major waste of $3000. We are filing a complaint with the Better Business Bureau and the Registar of Contractors. We will also be writing a compliant to the Rip Off Report.
Stay away from these people. They are more interested in making money than making good on their warranty's. I rarely write reviews but after a Month of waiting for a pump warranty repair and having "Bobby" try everything to get out of it I felt I must. And yes I'm still waiting.
No need to go anywhere else. We bought our spa from Yanni January 2018 and it is awesome. Southwest Spas not only has a great selection, and great prices, but the customer service is fantastic. Had to have electrical done in the backyard, and Yanni's team did an outstanding job.
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